Bihar (Vasudha Kendra)
Bihar is one of the first few States which adopted the CSC Scheme soon after its launch. The State Government appointed the Service Centre Agencies (SCA) in October 2007 for setting up of 8463 CSCs - covering one CSC at each Gram Panchayat. The Services Centre Agencies viz, SREI Sahaj, Zoom Developers and Sark Systems have rolled out 7,196 CSCs as on April 2011.
Bihar is the first State in the Country to enable the RTI (Right to Information Act) services through web-based medium. The Village Level Entrepreneurs (VLEs) can access the website of RTI at http://www.biharonline.gov.in/rti/ and provide the details to the citizens who can avail the services through the CSCs at their doorstep. Biharonline is currently providing the Bill Payments (Electricity, BSNL, Airtel, Tata Indicom and Municipal services (Birth/ Death Registration and Property Tax) services.
Similarly, the service regarding public grievance to the Chief Minister (Bihar Public Grievance Redressal System) is also activated through the CSCs. Now the citizens can register the grievances to the Chief Minister of Bihar through the CSCs. The Rural Development Department is in the process of providing the Birth, Death, Caste, Income and residential certificates through the Vasudha Kendras. The Department has decided to outsource the Registration of unemployed youth and creation of database, Job Card Creation, Bank Account Opening and DTP work for Panchayat for the National Rural Employment Guarantee Scheme (NREGS) via CSCs.