Maharashtra (Maha e-SevaKendras)
The State of Maharashtra started the CSC implementation in September 2008 by appointing four SCAs, viz, CMS Computers, Reliance Communications, Spanco and 3i Infotech, to rollout 1181 CSCs across the State. It was envisaged that each CSC would cater to 4 villages. However, due to non-performance 3i Infotech’s contract was terminated and Bharat Samruddhi Finance Ltd. was selected in its place in January 2011. By August 2011, 9336 CSCs have been rolled out in the State, with over 80% having connectivity.
Setu Maharashtra, the State Designated Agency has taken a number of steps to make a number of G2C services available to the citizens via the CSCs, including 96 Revenue Department services, land records, ration card and employment exchange services. Already over 22 lakh G2C certificates and affidavits have been issued through CSCs. Currently test runs are being conducted for delivery of e-District services as well. UID enrolment in the State is also taking place through the CSCs.
Further, the SCAs have taken a proactive step to offer a range of B2C services including IRCTC services, electricity bill collection, insurance sale and premium collection, mobile sim sales and recharges, DTH services and online job registration. Currently a few districts are offering Pension services as well. Education is a key service that is being successfully delivered through CSCs in the State. SCAs have tied up with the Maharashtra Knowledge Corporation (MKCL), to offer the popular MS-CIT computer course. Currently, the State is enabling, various Banks to leverage the CSC network to offer banking services to ensure financial inclusion amongst its citizens.